The bus was punctual and the journey took the time estimated, driver and assistant very friendly, loading the bus was fast and efficient. The seats are large, recline and have footrests. There is also usb charging at each seat. The biggest dislike our party of 4 had was how incredibly hot it was on the bus. Another passenger did request the heat level to be adjusted and it was somewhat better afterwards. The road between Puno and Cusco is rather bumpy but that is merely an observation, there is nothing the bus operator can do about that. Overall the service provided met our needs in traveling to Cusco from Puno.