Despite the tour operator suffering a tour guide going ill mid-tour they still managed to resolve the problem and provide a tour to all customers by combining groups (resulting groups were still small enough to enjoy the experience). The owner of the company helped by resolving the problem of access to the Duomo and Baptistry for all visitors and this showed that they care about their customers and can be trusted to try their best to resolve any problems. Highly recommended as a service provider.

Great tour

Absolutely excellent knowledgeable guide. Only difficulty was finding her at beginning of your but luckily we were helped to find het by a particularly kind and helpful guide from another company. As we were there early it should have been easy to find het. Howe at she was worth waiting for !

Franchesco was very knowledgeable and a master of avoiding the long cues , Unfortunately in order to avoid the cue at the Baptistry he did that last and ended the tour there instead of the museum . As our tickets were single entry only we were left wanting to see more in the Museum. Fortunately I explained what happened, to the staff member at the museum entry and she let us back in. I would sugest in future if this occurs the guide could perhaps take the group back to the Museum and see if he could get re entry for those who wanted it.