Upon your arrival at the airport, your driver will be waiting for you at the departure exit carrying a sign with your name. They will welcome you, before providing you with information about the city with tips for you to enjoy your stay. Please note that customs procedures can take from 5 to 15 minutes, depending on the number of people waiting in line. Your driver will always be waiting for you at the exit. Your flight will be monitoring to ensure your transfer is ready at the time you arrive, and once you contact the staff, please present your confirmation voucher along with an official ID. At this time you will also receive a time you will be picked up upon your departure, in the event that you have booked round-trip transfer or departure.